TCC Liaison Officer

About the Role

SNC-Lavalin Fayez Engineering is seeking a TCC Liaison Officer to ensure seamless coordination between the Transportation Control Centre (TCC) and operational teams during the Operations & Maintenance (O&M) phase of a metro project. This full-time role is critical for maintaining smooth traffic management, timely incident response, and effective communication among all stakeholders involved in metro operations. The position requires 5-10 years of experience.

Role Purpose and Context

The TCC Liaison Officer acts as a primary point of contact, facilitating efficient communication and operational continuity. This role supports the TCC in real-time monitoring, dispatch coordination, and operational decision-making, ensuring that information flows accurately and promptly between control center personnel and field teams.

Key Responsibilities

• Facilitate coordination between the Transportation Control Centre (TCC) and operational teams to ensure efficient traffic management and operational continuity.
• Act as the primary liaison for incident response, ensuring timely communication and resolution of service disruptions.
• Support the TCC in real-time monitoring, dispatch coordination, and operational decision-making.
• Ensure accurate and timely information flow between control center personnel and field teams.
• Assist in the development and implementation of incident management protocols and response strategies.
• Collaborate with O&M Contractors, technical teams, and Employer representatives to align operational priorities and ensure compliance with safety and service standards.

Qualifications and Experience

• Bachelor’s degree in Transportation, Traffic Management, or a related discipline.
• Minimum of 5 years of experience in transportation management systems, preferably within metro or urban rail environments.
• Experience in metro or railway infrastructure projects.

Required Skills

• Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams.
• Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings.
• Familiarity with control center technologies, dispatch systems, and incident tracking tools.

Work Environment

This role operates within a 24/7 operational environment, requiring flexibility and responsiveness to ensure continuous support for metro operations.