Banquets Manager Saudi Only

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	عن بُعد
	الموقع	السعودية

وصف الوظيفة

About the Role

Luxury Collection is seeking a Banquets Manager to join our team. This full-time role is open to Saudi nationals only and involves directing and motivating the banquet team to deliver high-quality service based on established requirements and standards. The Banquets Manager will oversee financial and administrative responsibilities, including asset protection, and ensure clear communication for successful event execution.

Key Responsibilities

Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
Apply knowledge of all laws relevant to event operations.
Manage activities to maximize customer satisfaction, understanding the impact of banquet operations on overall event success.
Adhere to and reinforce all standards, policies, and procedures.
Maintain established sanitation levels and manage departmental inventories and equipment.
Control costs and manage banquet beverage perpetual inventory using banquet beverage records.
Schedule banquet service staff according to forecasts and service standards, while maximizing profits.
Assist the team in developing lasting relationships with groups to retain business and increase growth.

Team Leadership and Customer Service

Set goals and delegate tasks to improve departmental performance.
Conduct monthly department meetings with the Banquet team.
Apply and continually broaden knowledge of food and beverage, including cutting-edge cuisine and current event trends.
Act as a liaison to the kitchen staff.
Lead shifts and actively participate in the servicing of events.
Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.
Respond to and handle guest problems and complaints, empowering employees to provide excellent customer service.
Ensure employees understand expectations and parameters, striving to improve service performance.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Review comment cards and guest satisfaction results with employees.

Human Resources and Operational Oversight

Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
Observe service behaviors of employees and provide individual feedback.
Monitor progress and lead discussions with staff each period.
Participate in the development and implementation of corrective action plans.
Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges, focusing on continuous improvement of guest satisfaction.
Attend and participate in all pertinent meetings.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in banquet management or a similar role. The ability to direct and motivate a team while maintaining high service standards is essential. Strong communication skills and a focus on customer satisfaction are required.