Captain Bellstand

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Marriott Hotels & Resorts is seeking a Captain-Bellstand to join their team. This full-time position involves greeting guests, providing information on property amenities and local attractions, and assisting with various guest service needs. The role requires 2-5 years of relevant experience.

Key Responsibilities

Greet guests, open doors, and assist with entry and exit from the property.
Provide information on property amenities, services, hours of operation, and local areas of interest.
Assist with luggage storage, retrieval, and transport to and from guest rooms or designated areas.
Help guests in and out of vehicles, including loading and unloading luggage.
Provide directions and arrange transportation services (*, taxi, shuttle, limousine) for guests.
Dispatch bell staff or valet staff as needed and communicate parking procedures.
Follow up with guests to ensure satisfaction with requests or problem resolution.
Serve as a departmental role model and assist management with hiring, training, scheduling, and coaching employees.
Maintain positive working relationships and adhere to all company policies and procedures.
Report accidents, injuries, and unsafe work conditions, and maintain awareness of undesirable persons on premises.
Ensure a clean and professional appearance and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
Communicate professionally, answer telephones with appropriate etiquette, and comply with quality assurance standards.

Physical Requirements

Ability to read and visually verify information in various formats.
Capacity to move at a speed required to respond to work situations (*, run, walk, jog).
Ability to stand, sit, or walk for extended periods or an entire shift.
Capability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and over 75 pounds with assistance.
Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Company Overview

Marriott Hotels & Resorts is committed to delivering hospitality globally, focusing on comfort and innovation. As a host, you will contribute to the promise of "Wonderful Hospitality. Always." by providing thoughtful and forward-thinking service. Joining Marriott Hotels means becoming part of Marriott International's portfolio of brands, where individuals are encouraged to achieve their best work and belong to a global team.

JW Marriott, a luxury brand within Marriott International, operates over 100 properties worldwide. The brand prioritizes its associates, believing that associate satisfaction leads to guest satisfaction. JW Marriott fosters a community-oriented work environment with opportunities for training, development, and recognition, emphasizing holistic well-being. This approach, known as "The JW Treatment," ensures exceptional care for both guests and associates.