Clerk Reservations

About the Role

Le Meridien is seeking a Clerk-Reservations to manage all aspects of guest reservation requests. This full-time position involves processing reservations, modifications, and cancellations, ensuring accurate room assignments, and providing comprehensive information to guests regarding property services and policies. The role requires a focus on guest service and adherence to company standards.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type and rate.
• Verify room type and rate availability.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.
• Adhere to all company policies and procedures, maintaining a professional appearance and confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Communicate clearly and professionally, including answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Education: High school diploma or * equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• License or Certification: None required.