Cluster Sales Manager MICE Saudi National

About the Role

St. Regis is seeking a Cluster Sales Manager – MICE who is a Saudi National. This full-time position is responsible for proactively identifying and managing sales opportunities, ensuring timely and proper handover for service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop community relationships to expand the customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover to Event Management.
• Participate in sales calls with team members to acquire new business or close deals.
• Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market Analysis and Revenue Maximization

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to position sales effectively.
• Secure the best opportunities for the location based on market conditions and needs.
• Gain an understanding of the location’s primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy, fostering customer loyalty through service excellence.
• Service customers to grow account share.
• Execute and uphold the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.
• Demonstrated ability to proactively solicit and manage sales opportunities.
• Proven track record of building and strengthening customer relationships.

Application Process

Candidates interested in this Cluster Sales Manager – MICE position are encouraged to apply. The salary for this role will be discussed during the interview process.