Commercial Coordinator (Saudi National Only)

About Accor

Accor is expanding its presence into the Kingdom of Saudi Arabia with Faena The Red Sea. This new development aims to create a distinctive environment through art, culture, and community, building on traditions and imaginative design. The company focuses on authentic hospitality and transformative experiences.

Role Summary

The Commercial Coordinator (Saudi National Only) at Faena The Red Sea provides administrative, client coordination, and sales organization support to the Commercial team. This full-time role is crucial during the pre-opening and launch phases, ensuring efficient operations for the Sales team by managing inquiries, preparing proposals, and coordinating client communications. The position requires 0-1 years of experience.

Key Responsibilities

• Provide daily administrative support to the Sales team to ensure smooth operations.
• Prepare sales proposals, contracts, presentations, and client correspondence in adherence to brand standards.
• Respond promptly and professionally to incoming sales inquiries and direct opportunities to relevant team members.
• Coordinate appointments, client meetings, site inspections, familiarization trips, and sales travel schedules.
• Maintain accurate account profiles, activity logs, leads, and pipeline updates within Delphi/Salesforce CRM systems.
• Track production reports, account performance, and sales activity summaries for leadership review.
• Assist in preparing monthly reports, budgets, forecasts, and market intelligence updates.
• Support contract administration, including rate loading requests, agreement follow-up, and documentation filing.
• Liaise with Reservations and Operations teams to ensure accurate handover of bookings, VIP arrivals, and client requirements.
• Assist with trade shows, road shows, networking events, and promotional activations.
• Coordinate the distribution of collateral, fact sheets, presentations, and promotional materials to clients and partners.
• Ensure all files, databases, and department records are organized and current.
• Support pre-opening commercial initiatives, including database building, lead generation tracking, and launch readiness tasks.
• Maintain confidentiality, professionalism, and high service standards in all communications.

Qualifications and Experience

• Minimum 1–3 years of experience in hotel sales coordination, reservations, administration, or commercial support.
• Previous experience within luxury hospitality or lifestyle brands is preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience with Opera, Delphi, Salesforce, Lanyon/Cvent, or similar hotel systems is preferred.
• Fluent English and Arabic are mandatory.

Required Skills

• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with polished client-facing etiquette.
• Detail-oriented with strong follow-up and problem-solving abilities.
• Positive, proactive, and service-driven attitude.
• Ability to work effectively in a fast-paced pre-opening environment with agility and professionalism.

Working Environment

This role involves close collaboration with Sales, Events, Revenue, Marketing, Reservations, and Operations teams to support revenue generation across transient, leisure, corporate, and group segments. The Commercial Coordinator acts as an ambassador for the Faena brand, ensuring a refined client experience.