Customer Success Manager

About the Role

ZeroFox is seeking a Customer Success Manager (CSM) to join its team in Saudi Arabia. This full-time role involves building and maintaining post-sales relationships with customers across diverse industries and sizes. The CSM will serve as a trusted technical advisor and support contact, ensuring customers derive value from the ZeroFox SaaS platform. The salary for this position ranges from $300,000 to $356,250 SAR.

Role Overview

The Customer Success Manager is responsible for proactively updating customer platforms, creating reports that demonstrate solution effectiveness, providing ongoing education, and advocating for customer needs. This role requires defining business and technical requirements with customers while supporting the product and services team in scope definition. The successful candidate will nurture both internal and external relationships, provide amicable customer solutions, and possess technical competence with the ZeroFox SaaS platform.

Key Responsibilities

• Partner with a broad range of customers to deliver consistent, high-quality engagement and ensure success.
• Build curated customer experiences with the ZeroFox platform and its operating environment.
• Execute and refine scalable enablement programs, including building customer champions and engaging with various assets and programs.
• Provide expert advice and guidance to ensure successful ongoing usage and value from the ZeroFox platform configuration.
• Act as a liaison with technical support leads for new platform configurations and changes to use cases.
• Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations.
• Deliver web-based training to user groups to support organizational adoption.
• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions.
• Serve as a frontline technical resource for best practice and informal customer questions.
• Initiate engagement with other ZeroFox resources as a customer advocate to ensure speedy resolution of issues.
• Engage with ZeroFox internal organizations (Product, Customer Operations, Services) to streamline customer experiences and product enhancements.
• Maintain current functional and technical knowledge of ZeroFox service options.
• Help document best practices in developing and using ZeroFox solutions.
• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to business goals.

Qualifications and Experience

Candidates should possess 2-5 years of experience in a relevant field. Priority consideration will be given to individuals with backgrounds as Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems and/or Software Developers, or those with experience in the setup and delivery of similar SaaS products.

About ZeroFox

ZeroFox is dedicated to enhancing internet safety by disrupting external cyber threats across the surface, deep, and dark web. The company offers a unified cybersecurity platform that combines advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and robust breach, incident, and takedown response capabilities. ZeroFox is expanding its investments in AI and fostering a people-first culture globally.

Equal Opportunity Employer

ZeroFox is committed to building a diverse team and provides equal employment opportunity without discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, marital status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.