F&B Service Expert

About The Ritz-Carlton Hotel Company, ***

The Ritz-Carlton Hotel Company, *** operates over 100 award-winning hotels globally, recognized for its luxury service and guest care. The company aims to attract hospitality professionals who contribute to creating lasting guest memories. As part of Marriott International, The Ritz-Carlton maintains its "gold standards" as the foundation of its service culture.

Role Overview: F&B Service Expert

The F&B Service Expert is responsible for delivering a memorable and unique guest experience beyond standard food and beverage service. This role involves proactive engagement with guests and adherence to The Ritz-Carlton's "gold standards" daily. The position is full-time and based in the Red Sea region, requiring 0-1 year of experience.

Key Responsibilities

• Initiating and offering a range of services to ensure guest enjoyment.
• Setting tables and communicating effectively with the kitchen staff.
• Interacting with and serving guests, making transactions part of the overall experience.
• Cleaning work and storage areas to maintain hygiene standards.
• Reviewing menus and verifying information accurately.
• Performing tasks that include moving, lifting, carrying, pushing, and placing objects weighing less than 50 pounds without assistance.
• Reaching high places, bending down, and making movements requiring bending knees, turning, stretching, and stooping.

Workplace Standards and Physical Demands

All positions require adherence to fundamental standards for success, including creating a safe workspace, following company guidelines and procedures, and maintaining quality standards. Professional appearance and communication are essential. F&B Service Experts must be prepared for continuous movement, including standing, sitting, and walking for extended periods on various surfaces, which may be sloped, uneven, or slippery. The role requires performing all assigned tasks to ensure guest satisfaction and smooth hotel operations.

Qualifications and Experience

• 0-1 year of experience in a related service role.
• Ability to maintain professional uniform, personal appearance, and communication.
• Capability to perform physical tasks as described, including lifting and moving objects.
• Commitment to upholding The Ritz-Carlton's "gold standards," including the employee promise, credo, and service values.

Career Development

Joining The Ritz-Carlton provides an opportunity to be part of Marriott International's portfolio of brands. Employees are encouraged to develop their skills, fulfill their purpose, and contribute to a global team while upholding the company's culture of creativity, kindness, and compassion.