Field Service Supervisor Low Current System (Saudi National Only)

About the Role

Honeywell International Inc. is seeking a Field Service Supervisor-Low Current System (Saudi National Only) to provide strategic and operational leadership for field service operations. This full-time role involves overseeing a team of service professionals across Facilities Management contracts and large customer sites, ensuring contractual obligations are met or exceeded, and driving customer satisfaction and operational excellence. The position is responsible for delivering service and project execution in alignment with business objectives, contractual commitments, productivity targets, safety standards, and profitability goals.

Company Overview

Honeywell Technologies is a global automation company focused on solving mission-critical challenges and enhancing quality of life. The company serves the building, industrial, and process sectors with a broad portfolio of services, solutions, and products. Honeywell Technologies leverages its Accelerator operating system and Forge intelligence layer, combining deep domain expertise with decades of data from its global installed base to lead the industrial sector's transition from automation to autonomy.

Key Responsibilities

• Lead service operations across assigned Facilities Management contracts and customer sites, ensuring contractual commitments are met and customer satisfaction is achieved.
• Establish and maintain strong customer relationships, addressing concerns proactively, and resolving operational and customer satisfaction issues.
• Review Voice of Customer (VOC) feedback, analyze trends, and implement continuous improvement initiatives.
• Drive business growth by identifying service enhancement opportunities, system upgrades, maintenance contract expansions, and additional revenue streams.
• Assume full accountability for the financial performance of the service portfolio, including revenue, profitability, productivity, resource utilization, forecasting, and cost control.
• Lead workforce planning and resource allocation to ensure effective deployment of personnel, tools, equipment, materials, and subcontractors.
• Drive the implementation of productivity improvement initiatives, digital tools, operational excellence programs, and best practices.
• Ensure compliance with Honeywell Building Solutions (HBS) global policies, procedures, service standards, safety requirements, and quality management systems.
• Develop, coach, and mentor service team members and supervisors, fostering a high-performance culture.
• Establish performance expectations, monitor operational metrics, and implement corrective actions to achieve service quality, productivity, and financial targets.
• Maximize contract renewal, escalation, and growth opportunities while maintaining customer retention.
• Provide operational oversight of project estimates, resource plans, and service delivery strategies.
• Ensure service contracts, additional works, shutdown activities, and small to medium service projects are appropriately staffed, planned, and executed within budget and schedule.
• Direct the selection, performance management, and governance of subcontractors and external service providers.
• Act as the primary escalation point for operational, commercial, and customer-related issues.
• Promote and maintain a strong safety culture, ensuring compliance with Honeywell and customer EHS requirements.

Qualifications and Requirements

• 5-8 years of experience in field service, facilities management, building automation, or a related industry.
• 3-5 years of experience managing or leading service teams with demonstrated success in achieving operational and customer satisfaction objectives.
• Proven experience managing service contracts, resource planning, and service delivery performance.
• Strong understanding of service operations, maintenance practices, and contract execution.
• Knowledge of budgeting, cost control, and contract-level financial management.
• Effective communication and stakeholder management skills, with the ability to build strong customer relationships.

Work Type

This is a full-time position.