Front Office Manager

About the Role

Hilton is seeking a Front Office Manager to oversee daily front office operations in Saudi Arabia. This full-time role involves managing guest services, registration, and room inventory, ensuring adherence to established policies and standards. The Front Office Manager is responsible for delivering memorable guest experiences and fostering a positive environment.

Responsibilities

• Manage daily front office activities, including guest service, registration, room inventory, and compliance with policies.
• Monitor guest satisfaction, address service issues, and guide the team in implementing improvements to enhance the guest experience.
• Promote hotel services and execute up-selling tactics to increase room occupancy and revenue.
• Provide regular updates and training to ensure the team is informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to maintain service standards.
• Supervise and support front office team members, monitor performance, provide coaching, and cultivate a productive work environment.

Qualifications and Requirements

Candidates should possess 5-10 years of experience in a relevant field. Success at Hilton is guided by core values including a passion for hospitality, acting with integrity, inspiring others through leadership, a belief in teamwork, a sense of ownership, and a focus on urgency and discipline.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to providing exceptional experiences for guests and team members. The company has been repeatedly acknowledged on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton aims to set new standards for the future of travel through its brands and dedication to guest satisfaction.

Benefits

Hilton invests in its team members' well-being, offering a range of benefits that may vary by location and employment terms. These include:

• Travel perks: Access to discounted room rates at Hilton hotels through the Go Hilton travel program.
• Paid parental leave: For eligible team members, including partners and adoptive parents.
• Crisis concierge: A point of contact for practical and emotional support during times of loss.
• Mental health resources: Access to resources and, in many countries, free counseling through the Employee Assistance Program (EAP).

Application Process

Explore career opportunities with Hilton and contribute to delivering hospitality experiences.