Guest Experience Agent Saudi National

About the Role

EDITION is seeking a Guest Experience Agent - Saudi National to join their team. This full-time role focuses on creating a memorable and personalized experience for guests throughout their stay, extending beyond standard check-in and check-out procedures. The ideal candidate will take initiative to provide a range of services that guide guests and address their needs.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and share information about the local area.
• Ensure all transactions contribute positively to the overall guest experience.
• Maintain a professional appearance and communication style.

Operational Standards and Conduct

• Create and maintain a safe work environment.
• Adhere to all company policies and procedures.
• Maintain strict confidentiality of company and guest information.
• Protect company assets.
• Uphold established quality standards in all interactions and tasks.

Physical Requirements

This role requires physical activity including standing, sitting, or walking for extended periods. Agents will also need to take a hands-on approach to work, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 year of relevant experience.
• Ability to deliver consistent service and uphold brand standards.
• A proactive approach to guest service and operational tasks.

About EDITION Hotels

EDITION Hotels combine the vision of boutique hotelier Ian Schrager with the service delivery of a luxury hotel and the global reach of Marriott International. The brand aims to provide a distinct hospitality experience that balances polish with personality, perfectionism with individualism, and comfort with charisma. EDITION targets discerning consumers who value quality, originality, design, and service excellence, seeking an experience that transcends conventional boundaries.

Application Information

Join EDITION and become part of the Marriott International portfolio of brands. This role offers an opportunity to contribute to a global team focused on delivering exceptional guest experiences.