Guest Experience Expert

About the Role

Marriott Hotels & Resorts is seeking a Guest Experience Expert for a full-time position. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. Guest Experience Experts are empowered to provide a wide range of services, guiding guests throughout their stay and ensuring all interactions contribute positively to their overall experience.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports accurately.
• Share information about local area highlights with guests.
• Ensure transactions are integrated seamlessly into the guest experience.

Foundational Expectations for Success

• Maintain a safe work environment for all.
• Adhere to all company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets diligently.
• Ensure consistent adherence to quality standards.
• Present a professional appearance, uniform, and communication style.

Physical Requirements

This role requires physical activity, including standing, sitting, or walking for extended periods. Guest Experience Experts will also engage in hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• License or Certification: None required.

About Marriott Hotels

Marriott Hotels is dedicated to elevating hospitality through continuous innovation while maintaining familiar comfort globally. As a host, you will contribute to the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, and forward-thinking service, upholding a living legacy. Joining Marriott Hotels means becoming part of Marriott International's diverse portfolio of brands, offering an environment where individuals can perform their best work, pursue their purpose, belong to a global team, and develop professionally.