Guest Experience Expert

About the Guest Experience Expert Role

Edition is seeking a Guest Experience Expert to join its team in Saudi Arabia. This full-time role is suitable for candidates with 0-1 years of experience. The primary focus of this position is to ensure a distinct and positive experience for guests, extending beyond standard operational tasks such as check-in and check-out.

Role Overview and Contribution

Guest Experience Experts are proactive in offering a comprehensive range of services that guide guests throughout their stay. They are empowered to take initiative and address guest needs as they arise. All interactions, whether involving operational duties, handling requests, completing reports, or providing information on local events, contribute to the overall guest experience.

Core Responsibilities

• Creating a safe workspace.
• Following company guidelines and procedures.
• Respecting confidentiality.
• Protecting company assets.
• Maintaining quality standards.
• Ensuring professional uniform, personal appearance, and communication.

Physical Demands of the Role

This role requires constant movement, including standing, sitting, and walking for extended periods. Tasks involve moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance. Performing these tasks diligently is essential for ensuring guest satisfaction and the smooth operation of the hotel.

About Edition Hotels

EDITION Hotels integrates the vision of boutique hotelier Ian Schrager, world-class luxury hotel service, and the global reach of Marriott International to deliver a new approach to hospitality. The brand balances elegance with personality, perfectionism with individualism, and comfort with charisma and charm. EDITION caters to clients who value quality, originality, design, and service excellence, seeking these attributes without conventional limitations.

Joining the Edition Team

Joining the EDITION team means becoming part of the Marriott International portfolio. This offers an environment where individuals can contribute effectively, fulfill their professional purpose, and be part of a global team.