Guest Services Manager

About Rosewood Red Sea

Rosewood Hotel Group focuses on creating experiences based on genuine care, meaningful relationships, and a commitment to excellence. The company supports individuality, fosters inclusion and collaboration, and empowers its associates to deliver personalized service. This full-time position is located in Saudi Arabia.

The Role of Guest Services Manager

As Guest Services Manager, you will lead the Guest Services function within the Rooms Division leadership team at Rosewood Red Sea. This involves overseeing Concierge, Guest Relations, Bell/Valet, and Transportation operations. The role focuses on shaping the guest journey from arrival to departure, ensuring seamless, personalized, and intuitive experiences that align with Rosewood's ultra-luxury standards and A Sense of Place® philosophy. As a member of the pre-opening leadership team, you will establish service standards and develop a high-performing team.

Key Responsibilities

• Lead and manage all Guest Services operations, including Concierge, Guest Relations, Bell/Valet, and Transportation.
• Oversee guest arrival and departure experiences, ensuring personalized service and execution at every touchpoint.
• Recruit, train, coach, and inspire a high-performing Guest Services team to deliver intuitive and anticipatory service.
• Implement and maintain service standards, operational procedures, and guest recognition programs aligned with Rosewood expectations.
• Collaborate with Front Office, Housekeeping, Food & Beverage, Security, and other departments to ensure seamless guest experiences.
• Manage VIP arrivals, special requests, guest concerns, and service recovery situations with professionalism and care.

Candidate Qualifications

• Significant experience within Rooms Division, Front Office, or Guest Services operations in a luxury hospitality environment.
• Proven leadership experience in developing and motivating diverse teams.
• Strong expertise in guest services, concierge operations, and VIP guest engagement.
• Exceptional interpersonal and communication skills to build relationships with guests and colleagues.
• Ability to manage challenging situations with tact, diplomacy, and sound judgment.
• Strong understanding of luxury hospitality trends, guest expectations, and service excellence standards.

Work Environment and Culture

Rosewood is committed to fostering a workplace where every associate feels valued, respected, and empowered. The company celebrates diversity, encourages personal and professional development, and strives to provide an inclusive environment where individuals can thrive.