Hospitality & Retail Services Coordinator

About the Role

Eram Talent is seeking a Hospitality & Retail Services Coordinator to support the daily operations of hospitality, retail, and catering services in Saudi Arabia. This full-time role involves coordinating service providers, monitoring service quality and HSE compliance, and supporting events and promotions to ensure high customer satisfaction across campus facilities.

Key Responsibilities

• Coordinate daily hospitality, retail, and catering operations to ensure smooth service delivery.
• Liaise with service providers and internal teams to maintain service quality and operational standards.
• Conduct regular inspections of hospitality, retail, and catering facilities.
• Monitor compliance with health, safety, hygiene, and contractual requirements.
• Support retail merchandising, catering menus, promotions, and service improvement initiatives.
• Assist with retail and catering contracts, lease agreements, and vendor coordination.
• Organize and support community events, pop-up shops, and catering activities.
• Monitor inventory, stock levels, budgets, and operational costs.
• Gather customer feedback and assist in resolving service issues and complaints.
• Track and close inspection findings through the Salute system.
• Provide operational support for future hospitality and retail developments.

Qualifications and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Retail Management, or a related field.
• 3–5 years of relevant experience in hospitality, retail, catering, or related operations.
• Experience in hospitality operations, service quality, inspections, and HSE compliance.
• Experience coordinating vendors, service providers, or outsourced operations.

Required Skills

• Knowledge of inventory control, contracts, budgets, and customer service.
• Strong organizational, multitasking, and problem-solving skills.
• Good communication skills in English and Arabic, both written and spoken.
• Proficiency in Microsoft Office and service management systems.
• Ability to work effectively with internal teams, vendors, and stakeholders.

Application Process

Candidates who meet the above qualifications are encouraged to apply.