Hostess / Host

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

InterContinental Hotels Group is seeking a Hostess / Host to join the Food & Beverage team at Holiday Inn Riyadh Rose Yard. This full-time role is responsible for creating a welcoming first impression for guests, managing restaurant reservations, coordinating seating, and ensuring a smooth dining experience. The Hostess / Host will work closely with service and kitchen teams to maintain efficient guest flow while delivering professional service in line with Holiday Inn and IHG brand standards.

Key Responsibilities

Warmly welcome guests upon arrival and escort them to their tables in a friendly and professional manner.
Manage restaurant reservations, waitlists, and seating arrangements to maximize efficiency and guest satisfaction.
Coordinate table assignments based on reservations, guest preferences, and operational requirements.
Monitor restaurant occupancy and communicate table availability with the Food & Beverage team.
Respond promptly to guest inquiries, special requests, and seating preferences.
Assist with VIP arrivals, group reservations, and special occasions to ensure personalized guest experiences.
Maintain an organized and welcoming reception area, ensuring menus and promotional materials are available and presented professionally.
Coordinate with Captains, Food & Beverage Attendants, and the Kitchen to ensure smooth guest flow throughout service.
Handle guest concerns courteously and escalate service issues to the Food & Beverage Supervisor when necessary.
Answer telephone calls professionally, manage reservation inquiries, and provide accurate information about restaurant services and operating hours.
Promote hotel dining promotions, special menus, and outlet events when appropriate.
Ensure compliance with hotel grooming standards, hygiene practices, and health & safety procedures.
Support outlet operations during busy periods and perform other duties as assigned by the Food & Beverage Supervisor or Outlets Manager.

Qualifications and Experience

High school diploma or equivalent; a Diploma in Hospitality is preferred.
Minimum of 1-2 years of experience in Food & Beverage service, restaurant reception, or guest service, preferably within a hotel environment.

Required Skills

Excellent communication and interpersonal skills with a friendly and professional attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and courteous in a fast-paced environment.
Basic computer skills and familiarity with reservation or POS systems are an advantage.
Well-groomed appearance with a strong customer service focus.

Work Environment

This role operates within the Food & Beverage team at Holiday Inn Riyadh Rose Yard, requiring close coordination with service and kitchen staff to ensure efficient guest flow and a high standard of dining experience.