Outlet Manager The Club Fairmont The Red Sea

About Accor and Fairmont The Red Sea

Accor is seeking an Outlet Manager for The Club at Fairmont The Red Sea. This full-time position is based within the Kingdom's Red Sea Project, a nature-focused resort featuring 361 rooms, eleven dining concepts, and a spa. The resort is situated alongside an 18-hole championship golf course, reflecting Fairmont's reputation as a world-class golf destination. It aims to establish new standards in sustainable development along 200km of untouched coastline, an archipelago of over 90 unspoiled islands, dormant volcanoes, rich marine habitats, and ancient archaeological sites.

Role Summary

The Outlet Manager, reporting to the F&B Manager, is responsible for overseeing the daily operations of the assigned outlet. This role ensures efficient and consistent service delivery, maintains high standards of guest satisfaction, and leads the outlet team within a luxury resort environment. The position requires 2-5 years of experience in a relevant field.

Key Responsibilities

• Oversee daily outlet operations, ensuring seamless service delivery in line with established standards.
• Lead, motivate, and supervise the outlet team, managing scheduling, training, coaching, and performance.
• Foster a positive and high-performing team culture that promotes engagement and well-being.
• Ensure high standards of guest service and satisfaction by monitoring outlet procedures and service expectations.
• Anticipate guest needs and deliver personalized, attentive experiences.
• Handle guest feedback, requests, and complaints promptly and professionally to ensure resolution.
• Ensure full compliance with health, safety, hygiene, food safety, environmental standards, and company policies.
• Monitor outlet performance indicators, including revenue, labor costs, food and beverage costs, and inventory.
• Manage inventory and procurement processes to maintain stock levels, minimize wastage, and ensure product quality.
• Support the preparation and management of outlet budgets, forecasts, and financial targets.
• Collaborate with other hotel departments to ensure seamless operations and an integrated guest experience.
• Conduct regular briefings and meetings to communicate operational priorities and service standards.
• Monitor colleague performance, providing coaching and feedback for professional growth.
• Ensure accurate use of POS and operational systems for reliable records and transaction controls.
• Maintain comprehensive documentation related to outlet operations, staffing, and financial performance.
• Identify opportunities to improve operational efficiency, service delivery, and revenue generation.
• Support sustainability initiatives and promote responsible resource use.
• Remain adaptable and resilient in a dynamic luxury resort environment.
• Represent the resort professionally, demonstrating leadership, integrity, and a passion for hospitality.

Qualifications and Experience

• 2-5 years of experience in a similar role within the hospitality industry.
• Demonstrated ability to manage daily operations and lead a team effectively.
• Strong understanding of guest service standards in a luxury environment.
• Proficiency in monitoring financial performance and managing inventory.

Work Environment

This full-time position is based at Fairmont The Red Sea, a luxury resort within the Red Sea Project. The role involves working in a dynamic environment that prioritizes sustainable development and high standards of guest service.

Application Process

Candidates interested in this Outlet Manager position are invited to apply. The salary for this role will be discussed during the interview process.