Recreation Experience Expert

About the Role

St. Regis Hotels & Resorts is seeking a Recreation Experience Expert to join their team in the Red Sea region. This full-time role involves serving as a primary resource for all recreational activities available on the property, providing guests with information and facilitating their participation in leisure activities. The position requires 0-1 years of experience.

Key Responsibilities

• Provide guests with information regarding recreational facilities, including swimming pools, beaches, entertainment rooms, health clubs, and children's activity centers.
• Encourage, recruit, register guests, and schedule leisure activities, fostering a pleasant and relaxed atmosphere.
• Inform guests of rules for leisure and fitness facilities, ensuring guest and member safety and well-being.
• Observe activities within leisure facilities and respond appropriately to emergency situations in accordance with local operational procedures.
• Provide cashier services for facilities involving point-of-sale transactions, including processing payments for equipment rental, activities, facility rental, or retail sales.
• Assist with private receptions, group activities, and events within leisure facilities.
• Identify situations where guests may be unable to safely participate in an activity and inform a supervisor or manager.
• Provide assistance to injured guests until emergency medical services arrive.
• Clean and maintain recreational facilities, equipment, and accessories.
• Report accidents, injuries, and hazardous working conditions to management; adhere to safety training and certification requirements.
• Follow company policies and procedures, maintain a clean and complete work uniform, and ensure a neat and professional appearance.
• Greet guests according to company standards, anticipate and address service needs, assist persons with disabilities, and express genuine appreciation.
• Communicate professionally and clearly, and answer phones using appropriate etiquette.
• Develop and maintain positive working relationships and support team efforts to achieve common goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information across various formats, and visually inspect tools, equipment, and machinery for damage.
• Enter and retrieve work-related information using computers and point-of-sale systems.

Physical Requirements

• Ability to stand, sit, or walk for extended periods or an entire shift.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds (* kg) independently, and objects over 50 pounds (* kg) with assistance.
• Proficiency in grasping, turning, and manipulating objects of various sizes and weights, requiring fine motor skills and hand-eye coordination.
• Ability to navigate narrow, confined, or elevated spaces, as well as sloping, uneven, or slippery surfaces, stairs, and ramps.
• Capacity to extend and flex at the knees, including bending, turning, pulling, and stooping.

Qualifications and Certifications

• High school diploma or GED equivalent.
• No prior related work experience is required.
• No supervisory experience is required.
• Required Certifications:
  • CPR Certification
  • First Aid Certification
  • Sports and Leisure Equipment certification
  • Any additional certification or training mandated by local and state agencies.

Work Environment

This is a full-time position within the hospitality sector, focused on guest interaction and facility management in a dynamic recreational setting.

Application

Qualified candidates are encouraged to apply for this role to contribute to the guest experience at St. Regis Hotels & Resorts.