Reservations Assistant Manager (Saudi National Talent) Jumeirah The Red Sea

About Jumeirah and The Red Sea

Jumeirah is seeking a Reservations Assistant Manager to join the team at Jumeirah The Red Sea in Saudi Arabia. This is a full-time position for a Saudi National talent, requiring 2-5 years of relevant experience.

Role Overview

The Reservations Assistant Manager is responsible for ensuring the reservations department operates efficiently and effectively, aligning with established KPI objectives. This role involves collaboration with various hotel departments to optimize revenue and guest experience.

Key Responsibilities

• Ensure the delivery of internal and external service, quality, and commercial performance in line with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Supervise and ensure the completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.
• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.

Required Experience

• Candidates should possess 2-5 years of experience in a similar reservations role, preferably within the hospitality sector.

Work Type

• This is a full-time position.

Application Process

Interested Saudi National candidates are encouraged to apply for this role at Jumeirah The Red Sea.