Servicenow Itom And Cmdb Architect

About Simmons Fox

Simmons Fox | CPQ · CLM · Enterprise Transformation is a global enterprise technology delivery network. The company connects clients, delivery partners, and specialist talent to build and run mission-critical platforms, focusing on Salesforce, Revenue Cloud, ServiceNow, and AI delivery. Simmons Fox provides senior-led execution supported by clear governance and board-level reporting, assisting organizations in delivering complex transformation programs where both speed and quality are essential.

The Role of Servicenow ITOM and CMDB Architect

Simmons Fox is seeking a Servicenow ITOM and CMDB Architect for a contract, on-site position based in Saudi Arabia. This role involves designing, implementing, and optimizing ServiceNow ITOM modules and CMDB structures within complex enterprise environments. The architect will ensure data integrity, accuracy, and alignment with both business and IT strategies.

Key Responsibilities

• Collaborate with stakeholders to gather and define requirements.
• Define CMDB models and develop discovery strategies.
• Configure ServiceNow ITOM components to meet architectural specifications.
• Establish standards for configuration item relationships and service mappings.
• Lead technical design sessions and guide development and operations teams on best practices.
• Troubleshoot integration and performance issues within ServiceNow ITOM and CMDB.
• Produce comprehensive documentation for architecture, governance, and operational procedures.
• Contribute to continuous improvement initiatives to enhance observability, automation, and service reliability for Simmons Fox and its clients.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Demonstrated expertise in ServiceNow ITOM modules and CMDB structures.
• Experience in designing and implementing solutions for complex enterprise environments.

Work Environment

This is a contract position requiring an on-site presence in Saudi Arabia.