ServiceNow Technical Lead

About the Role

Al-Watania Information Systems is seeking a ServiceNow Technical Lead to join their team. This full-time role involves leading the technical design, development, and implementation of ServiceNow solutions, translating business requirements into scalable technical architectures and solutions.

Key Responsibilities

• Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.
• Design and implement integrations utilizing REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies.
• Provide technical expertise across various ServiceNow modules, with a strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development.
• Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.
• Conduct code reviews, enforce development standards, and ensure adherence to ServiceNow best practices.
• Troubleshoot complex technical, performance, and integration issues.
• Mentor and provide technical guidance to ServiceNow developers and consultants.
• Participate in customer workshops, solution demonstrations, Proof of Concepts (PoCs), and presales activities.
• Prepare technical documentation, estimates, solution designs, and implementation plans.
• Identify technical risks and recommend appropriate solutions and mitigation strategies.

Technical Focus Areas

The role requires a strong understanding and practical application of ServiceNow development and integration tools. This includes proficiency in scripting languages and APIs specific to the platform, as well as experience with various integration methods to ensure seamless system functionality.

Leadership and Mentorship

As a Technical Lead, you will be responsible for guiding development teams, ensuring technical quality, and fostering best practices. This involves active participation in the entire project lifecycle, from initial design to post-implementation support.

Project Lifecycle Engagement

This position involves comprehensive engagement across all phases of ServiceNow implementations. This includes contributing to presales efforts, leading technical design, overseeing development, and ensuring successful deployment and ongoing support of solutions.

Documentation and Risk Management

The role also entails preparing detailed technical documentation, providing accurate estimates, designing solutions, and developing implementation plans. Identifying and mitigating technical risks is a key aspect of ensuring project success.