Solutions Engineer

About the Role: Solutions Engineer

Napster is seeking a Solutions Engineer for a full-time position in Saudi Arabia. This role is responsible for identifying and validating technically feasible solutions to prospect problems, ensuring they are ready for deal closure. Reporting to the Head of Solutions Engineering, the Solutions Engineer leads technical discovery, defines problems and desired outcomes, and develops product-aligned solution concepts for handover to the Delivery team. The position requires 2-5 years of experience.

Key Responsibilities

• Lead technical discovery with prospects to uncover business problems, current states, and desired outcomes.
• Translate customer needs into solution mental models, demonstrating how an AI agent would solve problems using Napster's platform, and validate high-level feasibility.
• Build and present demos and proofs of concept that showcase proposed solutions delivering business value.
• Serve as the primary technical resource for customers throughout the sales cycle, addressing product, API, and LLM-related questions, providing architecture recommendations, and handling objections.
• Develop and maintain strong customer relationships and trust during the evaluation, validation, and purchasing process.
• Address initial security and compliance questions, explain standardized collateral, guide customers to relevant resources, and escalate complex requirements.
• Gather and relay customer feedback internally, identify common themes, and contribute to product planning.

Documentation and Handoff

• Create and maintain documentation, guides, and FAQs based on common pre-sales questions and requirements.
• Package validated solution concepts, architecture notes, and discovery context for a clean handoff to Delivery upon deal signing.
• Participate in the formal Sales-to-Delivery handoff to confirm no open gaps exist.
• Remain available during the initial build phase for questions regarding original solution intent and provide lessons learned to Solutions Engineering leadership.

Required Experience and Skills

• 2-5 years of experience in a relevant field.
• Strong consultative and technically fluent capabilities.
• Accountability for technical feasibility and solution architecture during the pre-sales stage.
• Genuine interest in AI capabilities and willingness to deeply understand customer problems, Napster's platform, and technical trade-offs.
• Demonstrated customer empathy.
• Ability to collaborate effectively with Sales, Delivery/Professional Services, and Product teams.

Performance Measures

• Win rate and deal progression on opportunities where the Solutions Engineer led discovery and solution design.
• Statement of Work (SOW)-to-actual variance and rework rate.
• Clean handoff rate to Delivery.
• Time-to-validate feasibility on new opportunities.
• Prospect and customer feedback on technical credibility during the sales cycle.

Company Culture

Napster Corp values impact, fostering a vibrant team culture that promotes creativity and collaboration. The company offers a dynamic environment for growth and provides competitive compensation, equity opportunities, and comprehensive benefits. Napster Corp embraces diversity and provides equal opportunity for all applicants and employees, aiming to build a company that reflects a global audience.