Supervisor Front Office (Saudi Only)

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Sheraton is seeking a Supervisor-Front Office (Saudi Only) to join their team in a full-time capacity. This role is essential for ensuring smooth guest operations and supporting front office staff, requiring 2-5 years of relevant experience.

Key Responsibilities

Process guest check-ins, including identity verification, payment processing, room assignment, and key activation/issuance.
Set up accurate guest accounts according to specific requirements and enter Marriott Rewards information.
Ensure rates align with market codes and document any exceptions; secure payment before issuing room keys and verify/adjust billing.
Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
Provide guests with directions and property information, accommodate requests, and follow up to ensure resolution.
Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
Count and secure the bank at the beginning and end of each shift; obtain manual authorizations and adhere to all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.

Leadership and Team Support

Assist management in training, evaluating, counseling, motivating, and coaching employees.
Serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.

Operational Standards and Guest Services

Adhere to company policies and procedures; report accidents, injuries, and unsafe work conditions to management.
Complete safety training and certifications; maintain a clean and professional personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.

Qualifications and Requirements

Education: High school diploma or * equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
Ability to enter and locate information using computers/POS systems.
Capability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.