Supervisor Loss Prevention

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, committed to delivering exceptional luxury service. The company fosters a culture where employees are empowered to be creative, thoughtful, and compassionate, guided by its foundational "Gold Standards." As part of Marriott International's portfolio of brands, The Ritz-Carlton offers a professional environment focused on excellence in guest care and comfort.

Role Summary

The Supervisor Loss Prevention is responsible for ensuring the security and safety of guests, employees, and property assets. This full-time role involves patrolling all areas, responding to incidents, and maintaining compliance with company policies and safety standards. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Patrol all property areas, secure rooms, and assist guests with room access.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits.
• Monitor Closed Circuit Televisions and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Assist guests and employees during emergency situations, responding to accidents, contacting EMS, or administering first aid/CPR as required.
• Gather information and complete reports, maintaining confidentiality of documents and releasing information only to authorized individuals.
• Defuse disturbances in accordance with company policies and procedures, resolve safety hazard situations, and handle all interruptions and complaints.
• Escort unwelcome persons from the property and ensure compliance with alcoholic beverage control laws.
• Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to visually inspect tools, equipment, or machines.
• Proficiency in entering and locating work-related information using computers and/or point-of-sale systems.
• Ability to move at a speed required to respond to work situations (*, run, walk, jog).
• Capacity to stand, sit, or walk for extended periods or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing over 75 pounds with assistance.
• Skill in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Capability to move through narrow, confined, or elevated spaces.
• Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capacity to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Ability to ensure uniform and personal appearance are clean and professional.
• Some states may have additional licensing/registration requirements for this position.

Application Process

Join The Ritz-Carlton and become part of a global team dedicated to excellence in luxury hospitality. We offer an environment where you can develop your purpose and achieve your best work.