Supervisor Reservations (Saudi National Talent) Jumeirah The Red Sea

About Jumeirah

Jumeirah is a global luxury hospitality company and a member of Dubai Holding. The company operates a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since the opening of Jumeirah Burj Al Arab in 1999, Jumeirah has been recognized for its beachfront resorts, city hotels, and exclusive residences, providing service and experiences to guests worldwide.

About the Role

Jumeirah is seeking a Senior Reservations Agent (Saudi National Talent) to join the team at Jumeirah The Red Sea in Saudi Arabia. This is a full-time position requiring 2-5 years of relevant experience.

Main Duties and Responsibilities

• Represent the Jumeirah Brand by adhering to all Hallmarks and promoting business values in interactions.
• Promote all properties and services within the Jumeirah portfolio in a professional and efficient manner, upselling to achieve revenue objectives.
• Achieve targets set by Jumeirah for revenue, quality, customer service standards, and productivity.
• Meet minimum standards related to external reservation audits for LQA, Forbes, and IFH call standards.
• Handle and resolve market and segment channel-related queries and escalations through all channels, including telephone, email, and chat, within agreed response times.

Qualifications and Experience

Candidates for this position should possess 2-5 years of experience in a relevant field.

Benefits

Jumeirah offers a benefits package designed to support colleagues, including financial incentives, healthcare, and professional development opportunities. Benefits include:

• A supportive and inclusive work environment.
• Access to Learning & Development programs and defined career pathways.
• Opportunities for internal mobility within Jumeirah's global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• A locally competitive salary and incentive structure.