Customer Complaints Clerk📣 Job Ad

Join Us as a Customer Services Specialist!
We are looking for a dedicated and passionate specialist to oversee and manage various services for families of prisoners and ex-prisoners. Your role will include:

• Identify the family needs of beneficiaries and supervise related programs such as communication care programs, guidance services, and family skills development.
• Classify the needs of beneficiaries and oversee the fulfillment of service requirements to ensure fair distribution.
• Establish and maintain relationships with beneficiaries and manage their case studies, prioritizing needs according to 'Tarham' directives.
• Develop and implement plans to support beneficiaries’ capacities, alongside maintaining an updated database and continuous communication.
• Supervise budgeting plans and monitor financial affairs to successfully implement strategic plans.
• Create organized policies and oversee center operations, maintenance of facilities, and regular reporting on staff performance.
• Oversee capacity-building programs covering training needs as well as employment support for beneficiaries.
• Identify financial assistance needs and ensure they are met fairly and timely.

Qualifications:
We require candidates with a Bachelor’s Degree in:

• علم النفس التربوي
• علم الاجتماع
• خدمات العملاء
• الشريعة
• الخدمة الاجتماعية

Skills & Experience:
Advanced skills in customer service, investigation, quality assurance, research, reporting/monitoring, and measuring customer feedback are preferred. Familiarity with Microsoft Office (MOS) is required, and having a Cambridge certificate in IT skills is a plus. Proficiency in Arabic is required, and knowledge of English is a desirable asset.