Human Resources Control Specialist📣 Job Ad

Join Our Team as a Customer Service Representative!

We are seeking a friendly and motivated Customer Service Representative to join our team at Tamheer. In this role, you will be responsible for providing outstanding support to our customers by addressing inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assisting customers with product information, order status, and troubleshooting.
• Resolving customer complaints and providing appropriate solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to enhance the customer experience.
• Continuously improving service processes and procedures.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

About the Role:
The Regional Sales Manager will play a pivotal role in driving sales growth across multiple channels, including retailers KA, Van Sales, catering, and Horeca (Hotels, Restaurants, and Cafes). This position demands a strong background in sales strategy, team leadership, and a thorough understanding of the fresh produce, poultry, dairy, or related FGCG industries.

Key Responsibilities:

• Develop and execute the sales strategy for the assigned region, with a focus on retailers KA, Van Sales, catering, and Horeca channels.
• Build and maintain strong relationships with key customers, including retailers KA, Van Sales, wholesalers, and Horeca operators.
• Lead, coach, and motivate a team of sales representatives to achieve sales targets and drive performance.
• Monitor and analyze market trends, competitor activities, and customer needs to identify new business opportunities.
• Develop and implement effective pricing, product positioning, and promotional strategies for the region.
• Collaborate with marketing and operations teams to ensure product availability and alignment with customer requirements.
• Provide regular sales reports, performance metrics, and market insights to senior management.
• Ensure effective execution of sales strategies and the achievement of regional revenue goals.
• Manage customer negotiations and resolve any issues related to product delivery, quality, or service.

Qualifications and Skills:

• Bachelor’s degree in business administration, Sales, or a related field.
• 7+ years of experience in sales, with specific experience in retailers, catering, and Horeca channels.
• Proven history of growth through previous organizations.
• Proven track record of leading sales teams to achieve and exceed targets.
• Extensive experience in fresh produce, poultry, dairy, or the fresh market or related field is essential.
• Strong understanding of market dynamics and customer relationship management within the targeted sectors.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced, competitive environment.
• Fluency in Arabic and English.

Join Our Team as a Customer Service Representative!

We are seeking a friendly and motivated Customer Service Representative to join our team at Tamheer. In this role, you will be responsible for providing outstanding support to our customers by addressing inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assisting customers with product information, order status, and troubleshooting.
• Resolving customer complaints and providing appropriate solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to enhance the customer experience.
• Continuously improving service processes and procedures.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.