Branch Manager (Retail Store)📣 Job Ad
in Alwisam Company Ltd
24 days ago
24 days agoShare
 | Salary |  6,500 / Month |
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Al Khobar |
Branch Manager – Café & Restaurants
Location: Khobar, Prince Turkey Street
Reports To: Operations Manager / General Manager
We are seeking a highly motivated and experienced Branch Manager to oversee the daily operations of our café & restaurant. The ideal candidate will be responsible for ensuring excellent customer service, managing staff, optimizing profitability, and maintaining high-quality food and beverage standards. The Branch Manager will also be responsible for inventory management, cost control, and compliance with health and safety regulations.
Financial Management & Performance Monitoring:
- Analyze and manage the branch’s P&L statement to ensure profitability and cost control.
- Track revenue, expenses, labor costs, food costs, and operational expenditures to optimize financial performance.
- Set, monitor, and achieve KPIs such as:
- Work closely with senior management to develop budget forecasts and financial reports.
Key Responsibilities:
Operations Management:
- Oversee the daily operations of the café & restaurant, ensuring smooth and efficient service.
- Monitor food quality, hygiene, and service standards to meet customer expectations.
- Implement and maintain standard operating procedures (SOPs) for all areas of operation.
- Ensure compliance with local food safety, hygiene, and health regulations.
Customer Service & Experience:
- Maintain high levels of customer satisfaction by addressing complaints and feedback effectively.
- Train and guide staff to provide excellent customer service.
- Handle VIP guests, special requests, and reservations professionally.
Team Management & Training:
- Recruit, train, supervise, and evaluate staff performance.
- Develop work schedules and ensure adequate staffing levels.
- Foster a positive and productive work environment.
Financial & Inventory Management:
- Monitor sales, expenses, and profitability, ensuring the branch meets its revenue targets.
- Control costs, reduce waste, and optimize food and beverage costs.
- Manage inventory, place orders, and ensure proper stock rotation.
Marketing & Promotions:
- Assist in executing marketing strategies to increase footfall and sales.
- Coordinate with the marketing team for promotional events, discounts, and special offers.
- Engage with customers on social media or in-store promotions to boost brand visibility.
Reporting & Compliance:
- Prepare and submit daily, weekly, and monthly sales reports.
- Ensure all employees follow company policies and industry regulations.
- Conduct regular audits to maintain compliance with operational standards.
Qualifications & Skills:
- Education: Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum 510 years of experience in restaurant or café management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of restaurant POS systems and inventory management.
- Strong problem-solving and decision-making abilities.
Location: Khobar, Prince Turkey Street
Reports To: Operations Manager / General Manager
We are seeking a highly motivated and experienced Branch Manager to oversee the daily operations of our café & restaurant. The ideal candidate will be responsible for ensuring excellent customer service, managing staff, optimizing profitability, and maintaining high-quality food and beverage standards. The Branch Manager will also be responsible for inventory management, cost control, and compliance with health and safety regulations.
Financial Management & Performance Monitoring:
- Analyze and manage the branch’s P&L statement to ensure profitability and cost control.
- Track revenue, expenses, labor costs, food costs, and operational expenditures to optimize financial performance.
- Set, monitor, and achieve KPIs such as:
- Sales growth (daily, weekly, monthly revenue targets)
- Cost of Goods Sold (COGS) and gross profit margins
- Labor cost percentage and productivity
- Customer satisfaction scores (NPS, online reviews)
- Table turnover rates and average spend per customer
- Work closely with senior management to develop budget forecasts and financial reports.
Key Responsibilities:
Operations Management:
- Oversee the daily operations of the café & restaurant, ensuring smooth and efficient service.
- Monitor food quality, hygiene, and service standards to meet customer expectations.
- Implement and maintain standard operating procedures (SOPs) for all areas of operation.
- Ensure compliance with local food safety, hygiene, and health regulations.
Customer Service & Experience:
- Maintain high levels of customer satisfaction by addressing complaints and feedback effectively.
- Train and guide staff to provide excellent customer service.
- Handle VIP guests, special requests, and reservations professionally.
Team Management & Training:
- Recruit, train, supervise, and evaluate staff performance.
- Develop work schedules and ensure adequate staffing levels.
- Foster a positive and productive work environment.
Financial & Inventory Management:
- Monitor sales, expenses, and profitability, ensuring the branch meets its revenue targets.
- Control costs, reduce waste, and optimize food and beverage costs.
- Manage inventory, place orders, and ensure proper stock rotation.
Marketing & Promotions:
- Assist in executing marketing strategies to increase footfall and sales.
- Coordinate with the marketing team for promotional events, discounts, and special offers.
- Engage with customers on social media or in-store promotions to boost brand visibility.
Reporting & Compliance:
- Prepare and submit daily, weekly, and monthly sales reports.
- Ensure all employees follow company policies and industry regulations.
- Conduct regular audits to maintain compliance with operational standards.
Qualifications & Skills:
- Education: Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum 510 years of experience in restaurant or café management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of restaurant POS systems and inventory management.
- Strong problem-solving and decision-making abilities.
Requirements
- Open for all nationalities
- No experience required
