Accounting Clerk📣 Job Ad

Join Our Team as an Accounting Specialist
This is an exciting opportunity to work in the medical devices industry as an Accounting Specialist. In this role, you will be responsible for managing the invoicing process and overseeing accounts receivable functions, ensuring timely billing, accurate record-keeping, and efficient collections that contribute to the overall financial health of our organization.

Key Responsibilities:

• Invoicing:
  • Prepare and issue invoices to clients promptly.
  • Ensure accuracy of billing information including pricing, quantities, and terms.
  • Address and resolve any discrepancies or billing issues quickly.
• Accounts Receivable Management:
  • Monitor accounts receivable aging reports and follow up on overdue accounts.
  • Maintain accurate records of all client transactions and communications.
  • Collaborate with the sales team for accurate customer account setup.
• Collections:
  • Develop and implement effective collection strategies.
  • Communicate with clients to negotiate payment arrangements.
  • Escalate collection issues to management when necessary.
• Reporting:
  • Prepare regular reports on accounts receivable status and cash flow forecasts.
  • Analyze trends in receivables and suggest process improvements.
• Compliance and Documentation:
  • Ensure compliance with company policies regarding invoicing and collections.
  • Maintain documentation related to invoicing and customer communications.
• Collaboration:
  • Work with the finance team to support month-end closing processes.
  • Assist in developing and implementing policies related to receivables.

Job Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field.
• Prior experience in a similar role is an advantage.
• Proficient in Excel and SAP, especially for pricing transactions.
• Outstanding interpersonal skills and strong commitment to results.
• Ability to display sound judgment, professionalism, and discretion.
• Excellent written and spoken English & Arabic skills.

Don’t miss the chance to advance your career as a key contributor to a dynamic and fast-growing organization!

Join Our Team as a Call Center Operator!
We are seeking a friendly, efficient, and reliable Call Center Operator to join our team at IFAS. As the first point of contact for customers, you will handle inbound and outbound calls, ensuring excellent customer service and support.

Responsibilities:

• Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Product/Service Information: Provide accurate information about products, services, and policies.
• Problem Resolution: Address and resolve customer complaints or concerns.
• Data Entry and Record Keeping: Log customer interactions and transactions accurately.
• Order Processing: Assist customers with placing orders and tracking deliveries.
• Outbound Calls: Conduct outbound calls for surveys and follow-ups.
• Upselling/Cross-selling: Promote additional products or services.
• Performance Metrics: Meet or exceed performance goals for call volume and customer satisfaction.
• Team Collaboration: Work with team members to resolve customer issues effectively.
• Maintain Knowledge: Stay updated on new products and changes to service procedures.

Qualifications:

• Previous experience in customer service or call center roles preferred.
• Excellent communication skills in a friendly tone.
• Strong problem-solving abilities.
• Attention to detail and accurate data entry skills.
• Basic computer skills.
• Ability to handle high call volumes while maintaining quality.
• Customer-oriented with a passion for service.
• Patience and empathy in high-stress situations.
• Teamwork skills to contribute to a positive environment.

Preferred Skills:

• Experience with multi-line phone systems.
• Bilingual skills are a plus.
• Knowledge of the company’s products and services.

Benefits:

• Competitive hourly wage or salary.
• Health and dental benefits (if applicable).
• Paid time off and sick leave.
• Opportunities for career advancement.
• Ongoing training and professional development.