Customer Services Manager📣 Job Ad

in Kinan

5 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

Join Kinan as a Customer Services Manager!
We are committed to enhancing customer satisfaction while ensuring operational efficiency within the real estate sector. As a Customer Services Manager, you will play a crucial role in managing customer care processes and overseeing community and facility activities.

Job Purpose:
Your main goal will be to improve customer satisfaction by managing customer care processes, conducting thorough unit inspections, and facilitating community activities.

Main Accountabilities:

Conduct unit inspections and ensure process compliance
Manage customer inquiries and resolve issues promptly
Utilize CRM systems for tracking and reporting
Generate project status reports to ensure operational efficiency
Manage homeowner association activities
Address resident concerns and feedback effectively
Facilitate smooth handover of units to end users

Requirements:
Education & Experience:
• Bachelor's degree in business administration or civil engineering
• Minimum of 5 years of experience in Customer Care and Community & Facility Management
• Proficiency in CRM systems

Languages & Skills:
• Strong communication and interpersonal skills
• Attention to detail and problem-solving abilities

Kinan Competencies:
• Ownership & engagement
• Leadership & strategic thinking
• Technical mastery
• Working effectively with others
• Flexibility & responsiveness

Requirements

Open for all nationalities
No experience required

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