Customer Services Manager📣 Job Ad

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

ROLE SUMMARY
The Visual Merchandiser Associate is responsible for coordinating and executing appealing and eye-catching visual displays that lead the customer into and through the entire store, providing an excellent in-store experience. The role contributes to the sales objectives by using effective product placement and visual display to convert window shoppers into prospects, creating an ambiance for ongoing return customers.

ROLE PROFILE
- Responsible For Translating the Visual Merchandising Plan Through Execution of Creative Windows, Product Placements, Props and Floor Designs to Attracts and Engage Customers.
- Execute Seasonal Floor Plans, Launches and Floor Changes.
- Liaise With Contractors and Suppliers to Coordinate the Production and Installation Timeline.
- While Enhancing Brand Presence Through Creative Ideas, Be Cost Sensitive and Contribute to Cost Saving Initiatives When Possible.
- Ensure Brand Standards Are Maintained at All Time While Upholding the Marketing & Communications Principles of MAF Fashion.
- Be Sensitive to New Trends in Visual Merchandising and Aware of Customer Preferences and Responses, Elevating Customers’ In-Store Experience.
- Maintain Good Rapport with The Marketing, Merchandising, Logistics, Store Teams to Ensure Collaborative Efforts Towards Effective Visual Merchandising Leading to Sales Benefit.
- Implement Store Signage Programs According to Commercial Guideline.

REQUIREMENTS
- High School Certificate.
- Fluent In English.
- 13 Years’ Experience Within the VM or Fine Arts Field.
- Attention To Details.

WHAT WE OFFER
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work from any country in the world for 30 days a year. Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 50000 diverse and talented colleagues, all guided by our Leadership Model.

Join Our Team as a General Sales Manager!
We are seeking an experienced and strategic General Manager – Sales & Distribution to lead our national sales and distribution operations at The Bridge Associates. The ideal candidate will have a strong background in FMCG sales, understand modern and traditional trade, and possess hands-on experience with logistics and supply chain functions to ensure efficient product delivery and market penetration.

Key Responsibilities:

• Sales Leadership:
  Develop and implement annual sales plans in alignment with business goals. Drive revenue growth across GT, MT, e-commerce, and institutional channels. Lead and mentor regional sales teams to achieve volume and value targets. Manage P&L for the sales function.
• Distribution & Logistics:
  Oversee end-to-end distribution operations ensuring high service levels and cost efficiency. Collaborate with supply chain and warehouse teams to ensure optimal inventory levels and dispatch planning. Strengthen last-mile delivery and distribution network across geographies. Implement and monitor distributor performance metrics and service agreements.
• Market Development:
  Expand footprint in underpenetrated markets. Launch new products and drive market activation plans. Build strong trade and channel partnerships.
• Data-Driven Decision Making:
  Leverage sales data and insights for forecasting, territory planning, and resource allocation. Monitor key KPIs including secondary sales, coverage, productivity, and fill rates.

Desired Profile:

• Experience: 15+ years in FMCG Sales & Distribution with at least 5 years in a leadership role.
• Qualification: MBA in Sales/Marketing or related field preferred.
• Skills: Strong commercial acumen and operational understanding of logistics. Proven ability to manage large teams and multiple stakeholders. Excellent analytical, negotiation, and communication skills. Familiarity with ERP/CRM tools and modern sales reporting systems.