Reservations Agent📣 Job Ad

• Greet guests over the phone in a friendly manner.
• Record reservation information accurately and inform departments of VIP arrivals.
• Utilize yield management to achieve maximum occupancy and average rates.
• Maintain high confidentiality regarding guest privacy and safety.
• Ensure compliance with corporate standards and guidelines.

• Saudi Nationals only.
• Open to candidates with little to no work experience, including fresh graduates.
• Basic English skills are essential.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours as required.

• Handling all reservation inquiries.
• Assisting guests with their booking requests and preferences.
• Coordinating with various departments to ensure a seamless guest experience.
• Maintaining up-to-date knowledge of hotel services and amenities.

The reservations employee is the primary link between the hotel and the guests. He/she is responsible for managing and confirming reservation processes and works to provide an excellent experience for guests from the moment of booking until arrival.

Responsibilities:

• Receiving guest inquiries via phone or email.
• Making reservations and confirming them using the reservation management system.
• Providing accurate information about rooms, prices, and available services.
• Handling modifications or cancellations according to hotel policies.
• Collaborating with other departments to ensure high-quality service.
• Maintaining and regularly updating the customer database.

Qualifications:

• Previous experience in reservations or customer service.
• Excellent communication skills in Arabic and English.
• The ability to work under pressure and manage time effectively.
• Familiarity with using electronic booking systems.