Electronic Devices Technician

As a Philips Smart Lock Promoter, you will be responsible for driving awareness and sales of smart lock products to potential customers. Your role involves presenting the features and benefits of smart locks, addressing customer inquiries, and demonstrating how the technology enhances home security and convenience. You will work closely with retail staff and management to ensure the smart locks are prominently displayed and promoted effectively.

Key Responsibilities:

1. Product Demonstration:

Provide live demonstrations of smart lock features to potential customers.

Explain the benefits and advantages of smart locks over traditional locking systems.

2. Customer Engagement:

Engage with customers to understand their security needs and recommend appropriate smart lock solutions.

Address any questions or concerns about product functionality, installation, and compatibility.

3. Sales and Marketing:

Drive sales by promoting special offers and demonstrating the value of smart locks.

Distribute promotional materials and conduct in-store events or presentations.

4. Feedback and Reporting:

Gather feedback from customers to provide insights into product performance and customer preferences.

Report on sales performance and customer interactions to management.

5. Collaboration:

Work with store personnel to ensure smart locks are well-displayed and effectively marketed.

Train store staff on smart lock features and benefits.

Qualifications:

High school diploma or equivalent; additional education or certification in sales, marketing, or a related field is a plus.

Proven experience in sales or customer service, preferably in the tech or home security industry.

Strong communication and interpersonal skills.

Ability to understand and explain technical products in a clear and engaging manner.

Basic knowledge of home security systems and smart technology is advantageous.

Physical Requirements:

Ability to stand for extended periods and perform demonstrations.

Must be able to lift and move product displays if needed.

Work Environment:

Retail settings, trade shows, and promotional events.

Flexibility in work hours, including weekends or evenings, as needed.

This role is ideal for individuals with a passion for technology and an ability to engage and educate customers effectively.

• Ensure daily performance reports and dashboards are prepared for effective management.
• Analyze customer call trends and behavior to identify potential complaints.
• Implement and monitor the service unit plan for effective call handling and resolution.
• Develop and implement call center policies and procedures.
• Manage daily operations ensuring efficiency and compliance with company policies.
• Motivate and build the capability of the team through coaching and development.

• Proven experience in customer service, preferably in telecommunications, insurance, or healthcare sectors.
• Excellent multitasking and stress management skills.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Exceptional communication and leadership skills.