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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Bupa Arabia as a Call Center Manager!

At Bupa Arabia, we pride ourselves on our exceptional work environment that attracts talents and develops leaders. We are looking for a skilled Call Center Manager to oversee daily operations and enhance the customer experience.

Key Responsibilities:
  • Ensure daily performance reports and dashboards are prepared for effective management.
  • Analyze customer call trends and behavior to identify potential complaints.
  • Implement and monitor the service unit plan for effective call handling and resolution.
  • Develop and implement call center policies and procedures.
  • Manage daily operations ensuring efficiency and compliance with company policies.
  • Motivate and build the capability of the team through coaching and development.

Skills Required:
  • Proven experience in customer service, preferably in telecommunications, insurance, or healthcare sectors.
  • Excellent multitasking and stress management skills.
  • Strong analytical, problem-solving, and troubleshooting abilities.
  • Exceptional communication and leadership skills.

Join a company that aims to be the best healthcare provider in the Arab world! We continuously develop our people and motivate them to achieve higher performance.

Requirements

  • Open for all nationalities
  • Requires 0-1 Year experience
Saud
Bupa Arabia

About Bupa Arabia

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