Join Bupa Arabia as a Call Center Manager!At Bupa Arabia, we pride ourselves on our exceptional work environment that attracts talents and develops leaders. We are looking for a skilled
Call Center Manager to oversee daily operations and enhance the customer experience.
Key Responsibilities:- Ensure daily performance reports and dashboards are prepared for effective management.
- Analyze customer call trends and behavior to identify potential complaints.
- Implement and monitor the service unit plan for effective call handling and resolution.
- Develop and implement call center policies and procedures.
- Manage daily operations ensuring efficiency and compliance with company policies.
- Motivate and build the capability of the team through coaching and development.
Skills Required:- Proven experience in customer service, preferably in telecommunications, insurance, or healthcare sectors.
- Excellent multitasking and stress management skills.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Exceptional communication and leadership skills.
Join a company that aims to be the best healthcare provider in the Arab world! We continuously develop our people and motivate them to achieve higher performance.