Secretary📣 Job Ad

Join the Crowne Plaza Madinah Team!

As a Receptionist, you will play a crucial role in making business travel work by providing exceptional service to our guests at Crowne Plaza®. Your primary responsibility will be to ensure guests feel welcomed and valued, creating a lasting impression through our 'Dare to Connect' service style.

Responsibilities:

• Receive, register, check in and out guests in accordance with Hotel Brand and legal requirements.
• Process all cashiering transactions and adhere to accounting procedures.
• Be familiar with rooms sales to maximize bookings according to strategies.
• Liaise with departments for guest needs and monitor room allocations.
• Handle telephone calls courteously for guests and staff.
• Maintain all documentation related to guest stays and hotel operations.
• Ensure adherence to health and safety policies.

Qualifications:
Must be fluent in Chinese and have excellent communication skills. You will interact with various departments and need to be proactive in meeting guest needs. Experience in a hotel or customer service environment is preferred.

What We Offer:
In return for your hard work, you can look forward to a competitive salary and benefits package, ongoing support for your unique career path, and opportunities for personal growth within a global hospitality leader.

Join our team as a Guest Service Agent at Banyan Tree AlUla!
Company Description:
Banyan Tree AlUla is a luxurious desert retreat in AlUla, Saudi Arabia, known for its stunning views and elegant tented villas that embody Arabian opulence. Experience the serene environment and the gold standard of luxury hospitality.

Job Description:
As a Guest Service Agent, you will be the first impression for our guests, ensuring a memorable stay from arrival to departure. Your role involves:

• Greeting guests, checking them in, responding to inquiries, and settling accounts.
• Providing exceptional service and personalizing guest experiences.
• Promoting hotel facilities and opportunities to enhance their stay.

What We Offer:

• Employee benefit card with discounted rates at Accor worldwide.
• Access to learning programs through our Academies.
• Opportunity for career development within the property and globally.
• Engagement in Corporate Social Responsibility activities.

Qualifications:
The ideal candidate will have a service-focused personality, relevant experience in Front Office departments (work or internship), good communication skills in English, and fresh graduates are welcome to apply.