Customer Complaints Clerk📣 Job Ad

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join Abdullah Hashim Co. Ltd as a Compliance Officer!
In this critical role, you will ensure that our company adheres to all legal and regulatory requirements, fostering a culture of compliance and integrity.

Job Purpose:
As the Compliance Officer, you will be responsible for identifying potential risks and advising management on the necessary actions to stay compliant while upholding high ethical standards.

Responsibilities:

• Develop, implement, and monitor compliance programs.
• Stay updated with laws and regulations.
• Conduct audits and assessments to identify compliance risks.
• Maintain internal policies aligned with legal requirements.
• Manage compliance risk assessment processes.
• Liaise with regulatory agencies during audits.
• Prepare reports on compliance matters for management.
• Educate employees on compliance policies and best practices.
• Manage legal disputes and provide legal advice.

Qualifications:

• Bachelor's degree in law or related field; Master's preferred.
• 58 years of experience in compliance or legal roles.
• Strong understanding of compliance principles and laws.
• Excellent analytical and problem-solving skills.

We value attention to detail, discretion, and excellent communication skills. Join us in making a difference!