Customer Services Manager📣 Job Ad

in Bupa Arabia

10 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

Join Our Team at Bupa Arabia as a Senior Executive Manager – Predictive Customer Experience
Are you passionate about enhancing customer experiences and driving data-focused initiatives? At Bupa Arabia, we are dedicated to providing exceptional healthcare services and we invite you to be part of our journey to innovate and improve customer satisfaction.

About the Role
As a Senior Executive Manager, you will play a pivotal role in transforming our customer experience through data analysis and strategic projects. You will:

Support customer experience initiatives by analyzing member journeys and engagement.
Oversee the implementation of solutions to enhance customer interactions.
Provide insights and recommendations to improve key account management and retention strategies.
Manage the implementation of call center chatbots for improved customer service.

Key Responsibilities
1. Customer Experience Enhancement
- Perform end-to-end analysis of customer journeys.
- Oversee and implement solutions to enhance the customer experience.
2. Customer Experience Transformation
- Analyze profiling data to improve customer journey strategies.
- Support digital sales teams with insights from post-sales and pre-renewal processes.
3. Measurement and KPI Tracking
- Produce reports and recommendations for enhancing customer relationships.
- Establish continuous feedback loops to foster personalized service plans.

Skills Required
- Proficiency in data analytics tools.
- Familiarity with customer experience best practices.
- Proven experience with chatbot implementation for customer engagement.

About Bupa Arabia
Bupa Arabia is a leader in healthcare services, dedicated to providing innovative healthcare products and solutions. Join our dynamic team to make a positive impact on people's lives across the Arab world.

Requirements

No experience required

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