Receptionist📣 Job Ad

About the Company
The Spa Nail Shop is a premier nail and spa service provider, dedicated to offering a luxurious and relaxing experience for our clients. Our mission is to enhance the well-being of our customers through high-quality services and personalized care in a tranquil and inviting environment. We strive to provide exceptional service, promote self-care, and foster a culture of relaxation and rejuvenation. Our team values creativity, professionalism, and building long-lasting relationships with our clients.

About the Role
We are looking for a friendly and organized individual to join our team as a Receptionist. In this role, you will be responsible for managing communication channels, scheduling appointments, and providing a warm welcome to clients. The position is key to ensuring smooth operations in the spa and enhancing the customer experience.

Responsibilities

• Answer and direct phone calls and emails in a professional and courteous manner.
• Serve as the first point of contact for visitors, ensuring they feel welcomed and comfortable.
• Use the booking system to schedule and manage client appointments for nail and spa services.
• Maintain accurate records of appointments and ensure all information is entered into the system correctly.
• Provide general assistance and support to spa staff as needed.

Qualifications

• High school diploma or relevant work experience.
• Ability to maintain a positive attitude and provide exceptional customer service.
• Strong communication skills, both verbal and written, in English (fluency is essential for effective interaction with clients and staff).
• Ability to effectively manage the booking system and client schedules.
• Available to join immediately.

Required Skills

• Excellent organizational and multitasking abilities.
• Proficient in using office software (*, email, calendar systems).
• Strong interpersonal skills with the ability to engage with clients in a friendly and professional manner.
• Fluency in English to communicate clearly and effectively with clients and team members.
• Previous experience as a receptionist or in an administrative role, particularly in a beauty or wellness environment.
• Familiarity with appointment booking software or systems.
• Knowledge of the nail and spa industry and the services offered.

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We are looking to hire a receptionist for full-time work, where you will be responsible for reception, directing visitors and clients, and meeting their needs.

Main Responsibilities:

• Welcoming visitors and clients and identifying their requests.
• Providing clients with the required information.
• Answering phone calls and directing them to the appropriate individuals.
• Recording the names of visitors and clients in specific records.
• Adhering to outlined procedures and policies.

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Customer Service, or Executive Secretarial.

Preferred Certifications:

• Microsoft Certified System Engineer (MCSE 2003).
• Cisco Certification (CCNA).
• HRD HRMP, HRBP Certification.
• PHRi Certification in Human Resources.
• Certified Measurement and Verification Specialist (CMVP).

Skills:

• Customer service skills.
• Ability to schedule visits.
• Experience in reception and good communication.