Receptionist📣 Job Ad

Join Us as a Reception Agent!
As a Reception Agent at Mercure Hotels, you will be the first point of contact for our guests, providing them with a memorable experience from their arrival to their departure. This role offers the chance to be part of a close-knit team in a renowned hospitality brand, where you'll have the opportunity to shine and make a difference.

What Is In It For You:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies to enhance your skills.
• Opportunities to develop your talent and grow within the property and across the world.
• Engagement in Corporate Social Responsibility activities like Planet 21.

Your Responsibilities:

• Greet and check-in guests, respond to requests, and settle accounts while providing exceptional service.
• Take initiative to enhance the guest experience.
• Proudly promote hotel facilities and look for up-selling opportunities.

Qualifications:

• Service-focused personality is essential.
• Prior experience in a similar role is an asset.
• Fluency in English; additional languages are a plus.

Our Team and Work Environment:
You will join a welcoming team within a vibrant hotel environment that values diversity and fosters growth.

Join Mövenpick Hotels & Resorts
As part of our esteemed hospitality team, you will have the opportunity to join the "Tamayyaz" Nationalization Development Program designed for Saudi talents. This role offers a unique blend of classroom learning and on-the-job training to equip you with the necessary skills for a fulfilling career in hospitality.

Key Responsibilities:

• Welcome guests warmly and ensure a positive first impression of the hotel.
• Efficiently handle guest check-ins and check-outs.
• Respond promptly to guest inquiries, providing essential information about hotel facilities and local attractions.
• Address guest concerns with professionalism and empathy.
• Collaborate with various hotel departments to facilitate smooth operations.
• Maintain confidentiality and data protection standards.
• Manage guest bookings and reservations.
• Inform housekeeping about vacated rooms.
• Review guests' accounts and charges during check-out.
• Perform additional duties as assigned by management.

Qualifications:

• Service-focused personality.
• Minimum of 1 year experience in a similar role, preferably in hospitality.
• Excellent English communication skills.
• Proficient in hotel management software.
• Strong organizational multitasking abilities.
• Flexibility to work shifts, weekends, and holidays.
• GCSE qualifications or equivalent with good grades in English and Mathematics.
• Ability to remain calm under pressure.
• Attention to detail and accuracy in financial transactions.
• Knowledge of local attractions is advantageous.
• Willingness to go above and beyond for guest satisfaction.
• Basic computer skills, including Microsoft Office proficiency.
• Professional appearance adhering to grooming standards.
• Saudi nationality.

Company Description
Fakieh Leisure and Entertainment Group -Tarfeeh Fakieh was established by * Sheikh Abdul Rahman Fakieh in 1998 to enhance domestic tourism in Saudi Arabia. Tarfeeh Fakieh aims to be a leading provider of leisure, entertainment, and edutainment with a focus on Saudi cultural experiences. The company offers top-notch tourist attractions along the Jeddah corniche for Saudi families and visitors, creating memorable experiences in a safe environment.

Role Description
This is a full-time on-site Receptionist role at Tarfeeh Fakieh in Jeddah. The Receptionist will be responsible for phone etiquette, receptionist duties, clerical tasks, communication with guests, and providing exceptional customer service to enhance the guest experience.

Qualifications

• Phone Etiquette, Communication, and Customer Service skills.
• Receptionist Duties and Clerical Skills.
• Excellent interpersonal skills and a friendly demeanour.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in MS Office (Word, Excel, Outlook).
• Experience in a similar role is a plus.
• Fluency in Arabic and English languages.