Receptionist📣 Job Ad

About the Company
The Spa Nail Shop is a premier nail and spa service provider, dedicated to offering a luxurious and relaxing experience for our clients. Our mission is to enhance the well-being of our customers through high-quality services and personalized care in a tranquil and inviting environment. We strive to provide exceptional service, promote self-care, and foster a culture of relaxation and rejuvenation. Our team values creativity, professionalism, and building long-lasting relationships with our clients.

About the Role
We are looking for a friendly and organized individual to join our team as a Receptionist. In this role, you will be responsible for managing communication channels, scheduling appointments, and providing a warm welcome to clients. The position is key to ensuring smooth operations in the spa and enhancing the customer experience.

Responsibilities

• Answer and direct phone calls and emails in a professional and courteous manner.
• Serve as the first point of contact for visitors, ensuring they feel welcomed and comfortable.
• Use the booking system to schedule and manage client appointments for nail and spa services.
• Maintain accurate records of appointments and ensure all information is entered into the system correctly.
• Provide general assistance and support to spa staff as needed.

Qualifications

• High school diploma or relevant work experience.
• Ability to maintain a positive attitude and provide exceptional customer service.
• Strong communication skills, both verbal and written, in English (fluency is essential for effective interaction with clients and staff).
• Ability to effectively manage the booking system and client schedules.
• Available to join immediately.

Required Skills

• Excellent organizational and multitasking abilities.
• Proficient in using office software (*, email, calendar systems).
• Strong interpersonal skills with the ability to engage with clients in a friendly and professional manner.
• Fluency in English to communicate clearly and effectively with clients and team members.
• Previous experience as a receptionist or in an administrative role, particularly in a beauty or wellness environment.
• Familiarity with appointment booking software or systems.
• Knowledge of the nail and spa industry and the services offered.

About the Job
Join Raffles Hotels & Resorts as a Director of Marketing & Communications, where you will be responsible for the development, implementation, execution, and budget control of the hotel’s annual marketing and communications strategy. You will oversee all matters relating to the marketing and communications plan including media relations, digital marketing, consumer relationship management, social media, advertising, brand identity, and collateral production, ensuring fully integrated campaigns.

Qualifications
We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a “passion for perfection” and work in a dynamic environment. The ideal candidate should possess:

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.
• 710 years of experience in marketing roles, preferably in the luxury hospitality industry.
• Proven track record of successful marketing campaigns that led to increased revenue and profitability.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and strategic thinking abilities.
• Extensive knowledge of digital marketing, social media, and CRM tools.
• Experience in managing and mentoring a team of marketing professionals.
• Creative thinking and ability to think outside the box.
• Ability to effectively manage budgets and resources.
• Knowledge of market trends and effective competitive analysis.