Captain Waiter
1 day ago
 | Salary | 5,000 SR / Month |
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Hiteen, Riyadh |
Job Title: Captain Waiter
Workplace: Beit Ward Restaurant (Lebanese Restaurant)
Job Summary
The Captain Waiter at Beit Ward Restaurant is responsible for supervising the service team and ensuring a distinctive dining experience for customers. They ensure coordination among the team members, precise and efficient order execution, and immediate problem-solving to guarantee customer satisfaction and enhance the restaurant's reputation as an ideal destination for Lebanese hospitality.
Main Responsibilities and Tasks
- Leading the Service Team
- Guiding and monitoring the waiters' performance to ensure service is delivered to the highest standards.
- Distributing daily tasks among the service team and coordinating their roles during peak times.
- Training new employees on work procedures and Lebanese hospitality methods.
- Supervising Customer Experience
- Welcoming customers and ensuring their needs are met in a distinctive and effective manner.
- Monitoring order implementation from the kitchen to the table to ensure its quality and accuracy.
- Handling customer complaints professionally and quickly to ensure their complete satisfaction.
- Coordinating with Other Departments
- Collaborating with the kitchen team to ensure orders are delivered with quality and speed.
- Coordinating with management to implement operational policies and procedures.
- Monitoring daily schedules and task distribution in coordination with the restaurant supervisor.
- Maintaining Cleanliness and Quality Standards
- Ensuring compliance with health standards and food safety at all service stages.
- Monitoring the cleanliness of tables and utensils used and ensuring food is served in a clean environment.
- Conducting inspections within the dining hall to ensure smooth operations.
- Managing Daily Operations
- Monitoring the inventory of tools and supplies related to service, such as napkins and plates.
- Preparing daily reports for management that include team performance and customer satisfaction levels.
- Contributing to improving operational processes by suggesting solutions and developmental ideas.
Requirements
- Work Experience
- A minimum of two years of practical experience in customer service or in a similar role in the hospitality sector.
- Experience dealing with Lebanese restaurants or an Eastern hospitality environment is preferred.
- Personal Skills
- Leadership skills and the ability to motivate the team.
- Strong communication skills with customers and colleagues.
- Ability to solve problems quickly and effectively.
- Attention to detail and the ability to manage multiple tasks.
- Technical Skills
- Familiarity with cleanliness and food safety standards.
Working Conditions and Benefits
- Working in an upscale environment that reflects Lebanese hospitality culture.
- Flexible work schedules with the possibility to work during peak times and events.
- Competitive salary with additional performance-based incentives and customer satisfaction levels.
- Opportunities for career development and progression within the team.
Requirements
- Open for all nationalities
- Requires 2-5 Years experience
About شركة السلسة المتميزة المحدودة
The distinguished chain limited company for food products is a leading Saudi company in the hospitality and restaurant sector, specializing in providing authentic Lebanese cuisine. The company aims to meet customer aspirations by offering exceptional dining experiences and distinguished hospitality services. The company owns prestigious brands in the Kingdom of Saudi Arabia.
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