Customer Services Manager📣 Job Ad
in Mrg Limited
3 days ago
3 days agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
About the Role:
On behalf of our client, The Management Recruitment Group is seeking a Customer Service Manager for a leading developer with a strong presence across the Middle East and North Africa that have consistently delivered high-quality real estate projects. The primary focus of this role is to lead and oversee the Customer Services Department. This role is responsible for ensuring an exceptional customer experience, managing post-sales relationships, and maintaining the quality of unsold stock units.
Key Accountabilities:
You Will Need To Be:
The ideal candidate is a customer-focused leader with a strong background in managing post-sales processes and building high-performing teams. They possess excellent communication and organisational skills, along with the ability to collaborate across departments to ensure customer satisfaction.
Background, Skills, and Qualifications:
On behalf of our client, The Management Recruitment Group is seeking a Customer Service Manager for a leading developer with a strong presence across the Middle East and North Africa that have consistently delivered high-quality real estate projects. The primary focus of this role is to lead and oversee the Customer Services Department. This role is responsible for ensuring an exceptional customer experience, managing post-sales relationships, and maintaining the quality of unsold stock units.
Key Accountabilities:
- Develop and execute the annual and five-year strategic plans for the Customer Services Department, aligning with the company's vision and objectives.
- Manage the customer journey post-sale, including acceptance, handover, snagging, and post-handover processes, ensuring a seamless experience for clients.
- Maintain the quality and presentation of the available stock pool, ensuring units are ready for sale and meet company standards.
- Liaise with the Construction Department to oversee unit inspections, modifications, and repairs, ensuring timely and high-quality delivery.
- Train and lead a team of customer service professionals, including inspectors, coordinators, and call centre staff, fostering a customer-focused culture.
- Conduct customer satisfaction surveys and implement touchpoint programs to strengthen customer relationships and build brand advocacy.
- Organise customer service events and represent the company in addressing warranty and maintenance concerns during the first 12 months post-handover.
- Collaborate with internal teams, such as Marketing, Construction, and Maintenance, to ensure cohesive service delivery.
You Will Need To Be:
The ideal candidate is a customer-focused leader with a strong background in managing post-sales processes and building high-performing teams. They possess excellent communication and organisational skills, along with the ability to collaborate across departments to ensure customer satisfaction.
Background, Skills, and Qualifications:
- Bachelor's degree in a related field.
- Over 5+ years of experience in customer services and relationship management, with a focus on quality assurance.
- Proven track record in leading customer-centric teams and implementing service improvement initiatives.
- Familiarity with construction processes, quality surveying, and warranty management.
- Proficiency in customer service tools and systems.
Requirements
- Open for all nationalities
- Requires 0-1 Year experience
