Customer Services Specialist📣 Job Ad

Join IIQAFGROUP as a Service Center Staff!
Are you passionate about providing exceptional customer service? As a Service Center Staff at IIQAFGROUP, located in Al Olaya, Riyadh, you will handle inbound calls and inquiries, guiding customers with their questions and concerns.

Key Responsibilities:

• Answering and handling all incoming calls promptly and courteously.
• Responding to inquiries and complaints, providing appropriate solutions within set timelines.
• Maintaining thorough knowledge of IIQAF's products and services.
• Escalating issues to the appropriate department when necessary.
• Updating customer accounts and records accurately.
• Identifying and reporting potential issues to management.
• Meeting and exceeding customer service satisfaction goals.
• Collaborating with team members to enhance customer experience.

Qualifications:

• High school diploma or equivalent; post-secondary education is an asset.
• Proven experience in customer service with excellent communication skills.
• Ability to handle high call volumes with a positive attitude.
• Strong problem-solving skills and attention to detail.
• Proficient in using computer systems.
• Flexibility for occasional evenings and weekends.

Perks and Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Dynamic work environment.
• Ongoing training and development.
• Employee discounts and wellness programs.

If you're excited to be a part of a growing team, apply now!