Job Title: Restaurant Guest Relations Officer / Brand Ambassador
Department: Front of House
Reports To: Restaurant General Manager
Starting Salary: SAR 4,000 to SAR 5,000 plus shared accommodation, transportation, and duty meal
Location: Laysen Valley, Umm Al Hamam, Riyadh
Brand: Noir Cafe
Working Hours: 4:00PM - 1:00AM; 1 Weekday Off
Job Summary:
The Guest Relations Officer / Brand Ambassador serves as the face of the restaurant, ensuring each guest receives a personalized, memorable, and seamless dining experience. This role combines hospitality excellence with brand representation—welcoming guests warmly, managing reservations and special requests, and promoting the restaurant’s image, values, and signature offerings.
Key Responsibilities:
- Greet and welcome guests with professionalism, warmth, and attention to detail.
- Manage reservations, seating, and guest flow to optimize service and guest satisfaction.
- Handle guest inquiries, feedback, and complaints with tact and efficiency.
- Build rapport with regular patrons and VIP guests to encourage loyalty.
- Support marketing and public relations initiatives, including guest engagement on social media or brand events.
- Ensure the restaurant ambiance, signage, and guest areas reflect brand standards at all times.
- Coordinate with the service team to ensure smooth guest experiences and special arrangements.
Requirements:
- Open to wear the brand uniform: Business formal
- Exceptional communication, interpersonal, and presentation skills.
- Strong understanding of etiquette, service standards, and brand representation.
- Professional appearance and confident, gracious demeanor.
- Speaks English (beginner)
21 days ago
2,000 - 3,000 / Month
