Tasks and Responsibilities:
• Communicate with late-paying customers and collect outstanding amounts
• Negotiate with customers on appropriate payment plans in case of default
• Provide daily reports on collection activities and customer visits
• Ensure customers receive payment notifications and outstanding invoices
• Coordinate with legal teams if legal action is required
• Adhere to the company’s policies and procedures while performing tasks
• Communicate with customers by phone and email to remind them of dues
• Follow up on daily payments and prepare collection reports
• Update customer data and payment records in the company’s systems
• Negotiate with customers about payment schedules and reduce overdue debts
• Work on improving customer relationships to ensure continued engagement
• Coordinate with other departments such as finance and sales regarding customer accounts
Conditions and Skills:
High school diploma at minimum, preferably a diploma or bachelor's degree in accounting or business administration
Experience in collections or customer service is an advantage
Good knowledge of computer usage and debt management software
Ability to work under pressure and meet deadlines
Strong communication and persuasion skills
3 days ago
