Receptionist📣 Job Ad

Join AlBorg Diagnostics as a Polyclinic Receptionist!
As the first point of contact for patients and visitors, you will ensure a welcoming and efficient reception experience. Your role will involve managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records.

Key Responsibilities:

• Patient Reception and Check-In:
  • Greet patients and visitors courteously.
  • Verify patient information and complete check-in procedures.
  • Inform patients of waiting times and provide necessary information.
• Appointment Scheduling:
  • Schedule and confirm patient appointments.
  • Manage the appointment calendar.
  • Notify patients of any changes to their appointments.
• Patient Inquiries and Communication:
  • Handle incoming calls and respond to inquiries.
  • Provide information about services and policies.
  • Direct patients to appropriate departments.
• Record Management:
  • Maintain accurate patient records.
  • Process registration forms and update information.
  • Ensure confidentiality and security of patient information.
• Billing and Payments:
  • Collect payments and issue receipts.
  • Assist patients with billing inquiries.
  • Maintain accurate financial records.
• Administrative Support:
  • Assist with filing, emails, and communication.
  • Support the Admin Manager with projects.
  • Maintain a clean and organized reception area.
• Quality and Compliance:
  • Adhere to healthcare regulations and standards.
  • Participate in quality improvement initiatives.
  • Ensure compliance with health and safety protocols.

Qualifications:

• Relevant educational degree, with healthcare administration qualifications a plus.
• 1 to 2 years of experience as a receptionist or in customer service.
• Strong communication and interpersonal skills.
• Proficiency in office software and patient management systems.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work under pressure.
• Experience with scheduling systems and electronic health records.
• Knowledge of health insurance processes and regulations.

Working Conditions:

• Environment: Work is performed in a clinic setting, primarily at the reception desk.
• Hours: Full-time position with varying shifts, including weekends and holidays.