Hotel Receptionist📣 Job Ad

About Stella Stays
Stella Stays is a prop-tech start-up with a mission to reinvent rental globally and a vision to create the future of living. We offer beautifully designed, thoughtfully equipped, tech-enabled residences, and a seamless digital guest experience. Established in 2019, we are rapidly growing in major cities across MENA, Europe, and North America. Our proprietary technology empowers unmatched efficiency across all aspects of property management.

Role Overview
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Operations Coordinator in Riyadh. This role is crucial in ensuring smooth day-to-day operations and exceptional guest experiences.

Responsibilities

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and ensure adequate supplies.
• Supervise the maintenance and cleaning teams, ensuring high-quality work.
• Coordinate prompt repairs and maintenance tasks.
• Prepare and adhere to reports on property operations and guest feedback.
• Respond to guest requests professionally and in a timely manner.
• Provide a professional atmosphere by greeting visitors and managing calls.
• Handle incoming and outgoing mail and packages.
• Maintain the reception area's appearance.
• Assist with administrative tasks as needed.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in Operations and Front Desk management, ideally in hospitality.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in property management systems.
• Ability to work independently in a fast-paced environment.

Note: This job description may require additional duties as assigned by management.

Join Our Team at Four Seasons Riyadh as a Front Desk Receptionist!
At Four Seasons, we are driven by our passion for delivering exceptional experiences to our guests. As a Front Desk Receptionist, you will play a key role in the hospitality journey, welcoming guests with genuine heart and professionalism.

Main Responsibilities:

• Display a friendly and courteous demeanor in all interactions with guests and staff.
• Welcome and register hotel guests, fulfilling requests and adhering to credit policies.
• Handle key management and be familiar with room and rate availability.
• Process reservations, changes, and cancellations professionally.
• Manage guest luggage and coordinate with Guest Services and Concierge staff.
• Handle guest complaints and resolve issues with maturity.
• Utilize the hotel's computer system for daily operations.
• Complete key packets, handle check-outs, and manage cash transactions.
• Maintain confidentiality regarding guest and company information.

Work Environment:
As part of a distinguished team at an architectural icon in Riyadh, you will contribute to a luxurious atmosphere reflecting authentic Saudi heritage. Four Seasons values the diversity and creativity of its team members, fostering a collaborative environment where growth and development are paramount.

If you are passionate about hospitality and committed to creating unforgettable experiences, we invite you to apply now and become part of our Four Seasons family!