We are Solitaire, the future destination for luxury and shopping. We are looking for ambitious talents who aspire to be part of our success.
We have a vacancy under the title (Guest Relations Specialist) that will undertake the following tasks:
• Providing exceptional customer service by answering questions, addressing concerns, and providing information related to the mall (such as store locations, events, and available services).
• Resolving basic customer issues such as lost and found, providing guidance, or handling minor complaints while escalating complex issues to the supervisor.
• Maintaining a positive interaction with visitors through clear communication, assistance, and problem-solving skills.
• Documenting details of visitor interactions and feedback by recording comments and notes.
• Assisting in collecting data and updating frequently asked questions based on visitor inquiries.
• Adhering to the procedures and protocols established in the mall to ensure a consistent experience for visitors.
• Completing assigned tasks on time and to a high standard, as directed by the customer service supervisor or other team members.
1 day ago
