Social Media Management Specialist

Customer Service for Restaurant Branch Subscribers:

              •            Responding to customer inquiries via phone or WhatsApp.

              •            Dealing with and resolving customer issues to ensure their satisfaction.

              2.           Subscriber service (via phone or WhatsApp):

              •            Pre-subscription support: Providing customers with comprehensive information about available services and offering recommendations that suit their needs.

              •            Problem-solving during the subscription period: Following up on customer inquiries and resolving any issues they may face to ensure a smooth experience.

              •            Acting as a liaison between the customer and the operations manager: Coordinating communication between customers and the operations manager to resolve issues that require managerial oversight.

              •            Surveying customer opinions two days before subscription ends: Gathering feedback from customers about their experience to improve service quality.

              •            Reminding customers to renew their subscription: Sending a reminder to customers three days before the end of the subscription to ensure service continuity.

              3.           Responding to customer calls:

              •            Following up on incoming calls from customers and addressing their inquiries over the phone.

Used Programs:

              •            Dedicated application for handling WhatsApp and Instagram together to facilitate communication with customers through social media.

              •            Dedicated application for receiving phone calls through a unified number to ease the process of responding to customers.

Contract with strength

Medical insurance

Employee registration in social insurance

Work / five days a week

Vacation / two days