Technical Support Specialist📣 Job Ad

Join Emdad Al Khebrat as a Technical Support Specialist!

As a Technical Support Specialist at Emdad Al Khebrat, you will play a crucial role in ensuring the seamless operational functionality of IT equipment and network systems. This position is key in maintaining, troubleshooting, and enhancing the technical infrastructure that supports our innovative digital services and solutions.

Key Responsibilities:

• Execute maintenance and repair tasks on various IT hardware, including printers, computers, and other essential equipment to ensure maximum operational uptime.
• Set up and configure new computers, printers, and peripheral devices.
• Oversee and manage local and wide area network configurations for optimal connectivity and performance.
• Diagnose and resolve complex software issues with innovative technical solutions.
• Maintain and monitor server operations and cloud computing platforms.
• Provide specialist technical support utilizing programming languages such as Python and Java.
• Lead and coordinate the activities of the technical support team.
• Liaise with suppliers to procure necessary devices and equipment.

Job Requirements:

• 2 to 4 years of practical experience in technical support.
• In-depth understanding of hardware setup and proficient technical skills.
• Experience in managing and maintaining local area networks (LAN) and wide area networks (WAN).
• Proficient in identifying and resolving software issues.
• Experience managing servers and cloud computing platforms.
• Strong programming skills in Python and Java.
• Demonstrated leadership abilities and task management skills.

If you are passionate about technology and eager to contribute to digital transformation, we invite you to apply!

Join Our Team as an IT Support Specialist
We are seeking a dedicated and tech-savvy individual to join our IT team as an IT Support Specialist. This role is critical in providing technical assistance, ensuring smooth IT operations, and enhancing the organization's technology use efficiency.

Key Responsibilities in IT Support:

• Technical Assistance: Provide technical support to staff, troubleshooting hardware and software issues to ensure efficient resolution.
• System Maintenance: Regularly update and maintain computer systems and networks to ensure optimal performance and security.
• Hardware and Software Management: Install and configure software and hardware components, such as printers, network cards, and peripheral devices.
• Documentation: Maintain accurate records of IT support requests, work completed, and equipment inventory.
• Network Administration: Assist in the administration of network systems, ensuring reliable access and connectivity.

Essential Skills And Competencies For An IT Support Specialist:

• Problem-Solving Skills: Strong analytical skills to diagnose, troubleshoot, and resolve technical issues effectively.
• Communication Skills: Excellent verbal and written communication abilities to provide clear and concise technical support.
• Customer Service Orientation: A proactive, patient, and helpful approach to assisting users in resolving their IT problems.
• Attention to Detail: Ability to maintain focus on task accuracy while managing multiple support tickets.
• Technical Proficiency: Deep understanding of computer systems, networking, and IT applications, with a willingness to learn new technologies.

Preferred Qualifications And Experience:

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• Relevant experience in a technical support role or similar position.
• Familiarity with common operating systems and software, such as Windows, macOS, and office productivity suites.
• Certification in IT support, such as CompTIA A+ or Microsoft Certified IT Professional (MCITP), is advantageous.
• A passion for continuous learning and staying abreast of industry developments and IT best practices.

Are you ready to take your IT expertise to the next level? Join us as an IT Support Specialist and become a vital part of a team dedicated to technological excellence and innovation!

Join Veeam as an Enterprise Sales Manager!
As a global leader in data protection and ransomware recovery, Veeam is dedicated to empowering organizations to thrive in front of data outages or loss. We invite you to become an integral part of our team, where you will develop and close business with Enterprise Accounts in Saudi Arabia.

Key Responsibilities:

• Develop and close business with named major accounts throughout Saudi Arabia.
• Collaborate with the established channel community to leverage business opportunities.
• Engage in solution selling to cultivate existing customers and acquire new applications.
• Provide accurate forecasting and maintain detailed records in Salesforce.

Job Requirements:

• In-depth knowledge of Digital Transformation, Cloud/SaaS migration, and Cyber Protection & Recovery.
• Proven experience in enterprise software sales, field sales, and account management within Saudi Arabia.
• Track record of successfully selling to enterprise businesses.
• Established relationships with top-tier enterprise accounts.
• Strong understanding of consultative sales methodologies.
• Willingness to travel across Saudi Arabia.
• Self-starter with quick learning abilities.

Responsibilities and Targets:

• Meet and exceed revenue targets in the Enterprise market segment.
• Grow the pipeline by collaborating with local teams.
• Conduct customer-facing sales activities in the field.
• Maintain accurate account and opportunity details in Salesforce.
• Build strong relationships with executives and articulate Veeam's solutions.
• Develop a pipeline focusing on various revenue opportunities.

Veeam provides a dynamic, growing company with opportunities for professional growth and a modern, energetic working environment.